ACMA Sender ID Registration and SMS Alerts for Jiwa
ACMA Sender ID Registration: What Jiwa Users Need to Know Before 1 July 2026
From 1 July 2026, Australian businesses that send branded SMS messages will need to have their SMS Sender IDs registered under the new ACMA SMS Sender ID Register.
For businesses using SMS to communicate with customers, this is an important compliance change. It is also a good opportunity to review how SMS messages are created, approved, sent, and tracked across your business systems.
For Jiwa users, Opal Logic’s SMS Alerts for Jiwa module can help streamline customer SMS communication directly from Jiwa Financials.
What is changing?
A Sender ID is the business or organisation name that appears at the top of an SMS message. For example, instead of a customer seeing a mobile number, they may see a branded sender name such as your company name.
Under ACMA’s new rules, businesses and organisations that use branded Sender IDs must register those Sender IDs before 1 July 2026.
If a Sender ID is not registered, branded SMS messages may appear as “Unverified” on customers’ phones. This could affect customer trust, message recognition, and the likelihood that important messages are read.
Why is ACMA introducing the SMS Sender ID Register?
The register is designed to reduce SMS impersonation scams.
Scammers often use familiar business names in text messages to make fraudulent messages appear legitimate. By requiring Sender IDs to be registered, ACMA is aiming to make it harder for scammers to impersonate trusted Australian businesses and organisations.
For legitimate businesses, the change reinforces the importance of using approved, consistent, and trusted SMS communication practices.
What should businesses do before 1 July 2026?
If your business sends SMS messages using a branded Sender ID, you should:
- Identify every branded Sender ID your business currently uses.
- Confirm which telco or messaging provider sends SMS messages on your behalf.
- Contact your provider to register each Sender ID.
- Check that your ABN and authorised business contact details are up to date.
- Review the systems and processes that generate SMS messages.
- Make sure staff understand when and how SMS messages should be sent.
Do not leave registration until the final days before the deadline. Applications may need to be reviewed and approved before your Sender ID can be used without interruption.
Why this matters for Jiwa users
Many Jiwa users rely on timely communication with customers, suppliers, sales teams, warehouse teams, accounts departments, and service staff.
SMS is often used for messages that need to be seen quickly, such as:
- Sales order updates
- Delivery or consignment notifications
- Quote follow-ups
- Overdue account reminders
- Operational updates
- Customer service messages
- One-off staff-generated customer messages
When SMS is handled outside Jiwa, communication can become fragmented. Staff may rely on manual messages, separate messaging portals, copied mobile numbers, or inconsistent wording.
That increases the chance of missed messages, duplicated messages, incorrect numbers, and poor visibility over what was sent.
SMS Alerts for Jiwa
Opal Logic’s SMS Alerts for Jiwa module adds SMS messaging functionality directly into Jiwa Financials.
The module supports both automatic and ad hoc SMS messages, allowing businesses to send customer communications based on activity already happening in Jiwa.
SMS messages can be triggered from areas such as:
- Debtor Maintenance
- Sales Order Entry
- Sales Quote Entry
Standard trigger examples include overdue invoices, credit limit conditions, sales order processing, consignment note entry, and ad hoc messages from supported Jiwa forms.
Automated SMS alerts
With SMS Alerts for Jiwa, templates can be configured so messages are sent automatically when selected business events occur.
For example, a business may want to send an SMS when:
- A sales order is processed
- A consignment note is entered
- A customer has overdue invoices
- A debtor balance reaches a configured condition
- A quote or sales order requires a follow-up
Recurring SMS alerts can also be configured. This is useful for scenarios such as overdue account reminders, where an initial SMS may be sent when invoices become overdue and then repeated on a cycle until the invoices are settled.
SMS templates for consistent communication
SMS templates help ensure messages are consistent, controlled, and easy for staff to use.
Templates define the message content, trigger settings, recipient rules, and repeat settings. They can also use Jiwa data tokens, allowing information from Jiwa to be inserted into the SMS message automatically.
This allows businesses to standardise wording while still including relevant customer, sales order, quote, invoice, or debtor information.
For example, instead of staff manually typing each message, a template can use Jiwa information to populate the relevant customer or transaction details.
Ad hoc SMS messages from Jiwa
Not every SMS should be automated.
There are times when staff need to send a specific one-off message to a customer. The SMS Alerts for Jiwa module supports ad hoc SMS messages from supported Jiwa forms such as Sales Quote Entry and Sales Order Entry.
This allows staff to send a customer update directly from the relevant Jiwa record, while still using the structure and visibility provided by the module.
Message visibility and auditability
One of the key benefits of sending SMS messages from Jiwa is visibility.
SMS messages sent from Jiwa are captured and can be reviewed from relevant Jiwa forms. This gives staff a clearer view of customer communications and reduces the uncertainty that comes with messages being sent from separate systems or individual phones.
For businesses with multiple staff members interacting with the same customers, this can improve internal visibility and customer service consistency.
Want more information on this module? Just go to: https://www.jiwatraining.com.au/sms-alerts-for-jiwa
Preparing your SMS setup for the ACMA deadline
The ACMA Sender ID changes are not just a compliance task. They are also a prompt to review how your business manages SMS communication.
Before 1 July 2026, Jiwa users should consider:
- Which business processes currently send SMS messages
- Whether those messages use a branded Sender ID
- Whether the Sender ID has been registered with the relevant messaging provider
- Whether SMS templates are accurate and up to date
- Whether staff know when to use automated messages versus ad hoc messages
- Whether customer mobile numbers and contact records in Jiwa are clean and current
- Whether SMS history is visible to the staff who need it
How Opal Logic can help
Opal Logic develops Jiwa modules and enhancements that support real business workflows.
If your business uses Jiwa and wants better control over customer SMS communication, the SMS Alerts for Jiwa module can help you bring SMS activity closer to your operational data.
We can assist with reviewing your current SMS workflows, implementing SMS Alerts for Jiwa, configuring templates and triggers, and helping you prepare your Jiwa SMS processes ahead of the ACMA Sender ID registration deadline.
Need assistance?
If your business sends SMS messages from Jiwa, now is the time to review your setup.
Contact Opal Logic to discuss:
- SMS Alerts for Jiwa
- Automated SMS templates
- Ad hoc SMS messaging from Jiwa
- Custom SMS triggers
- Sender ID readiness before 1 July 2026
Call 1300 456 725 or email support@opallogic.com.au to discuss your requirements.
